Chat and voice assistants grounded in your own content, with citations, safety limits, and human escalation. Built on the same retrieve-before-act discipline that runs our own agents.
Customers forgive ‘let me get a human’. They don’t forgive confident, wrong answers. The difference is grounding — and knowing where the assistant’s competence ends.
The assistants that fail are the ones bolted onto a raw model with no knowledge of your business. They hallucinate policies, invent order details, and can’t hand off gracefully. We build them the opposite way: every answer is retrieved from your own content before the model responds, grounded in that evidence, and returned with the sources it used. Safety limits cap what the assistant can do, and when confidence is low it escalates to a human instead of guessing. Voice adds speech in and out on the same grounded core. This is the retrieve-before-act loop that runs every one of our 135+ production agents — the layer that separates a demo from an assistant a business can put in front of customers.
Chat and voice, grounded and guardrailed — the pieces that make an assistant safe to deploy.
Before the assistant answers, it retrieves the most relevant passages from your knowledge base and grounds its response in them — so it answers from your business, with citations, not from a model’s imagination.
Chat on your site, voice on the phone, an internal helpdesk — all on the same grounded retrieval core, so the assistant gives consistent, cited answers everywhere and hands off cleanly to your team.
The retrieve-before-act loop — ground it, cite it, and escalate when confidence is low.
This is our retrieve-before-act agent discipline — grounding, citations, and guardrailed escalation — with a human in the loop by design. The proof is our own operation: every one of our 135+ production agents is built this way, running across 19 live platforms.
Delivered by the agent fleet that runs our own assistants.
The real, relevant stack we build this with — model-agnostic, open-source-first, production-grade.
Every technology below is delivered by the same composed engineering team.
Tell us what it should handle. We’ll ground it in your content, give it citations and safety limits, and make sure it escalates to a human when it should.
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